How do I pair my sensors to the app?

What's needed to pair your sensors to the app:

• A valid membership.
• Playermaker case
• Playermaker sensors
• iOS or Android device
• Bluetooth

How to pair your sensors to the app:

• Turn your phone's Bluetooth ON.
• Make sure both sensors are ON. 
• Place both sensors inside the Playermaker case.
• Keep your phone and sensors in close proximity to one another.
• Make sure your Playermaker device is isolated from other Bluetooth / Playermaker devices.
• Open your Playermaker app.
• Go to 'Settings'.
• Press 'Playermaker Account'.
• Tap 'Pair sensors'.
• Select 'Scan for sensors'.

    

• Make sure the sensor IDs on the app match the sensor IDs on the back of your sensors.
• After, tap the checkboxes.
  • If the sensor ID(s) on the app does not match the sensor ID(s) found on the back of the physical sensor(s), then please contact support via our submit a request form for assistance.
• Press 'Pair with app'.
• Wait until the pairing process is complete.

   

Having trouble pairing your sensors?

• Please refer to this article for further troubleshooting steps.

Suggested articles:

• What is a valid membership?
• How do I conduct an activity?
• The Playermaker case, explained
• The app isn't finding my sensor(s) / my sensors won't pair to my account