How do I pair my sensors to the app?

What's needed to pair your sensors to the app:

  • A valid membership.
  • Playermaker case
  • Playermaker sensors
  • iOS or Android device
  • Bluetooth

How to pair your sensors to the app:

  • Turn your phone's Bluetooth ON.
  • Make sure both sensors are ON. 
  • Place both sensors inside the Playermaker case.
  • Keep your phone and sensors in close proximity to one another.
  • Make sure your Playermaker device is isolated from other Bluetooth / Playermaker devices.
  • Open your Playermaker app.
  • Go to 'Settings'.
  • Press 'Playermaker Account'.
  • Tap 'Pair sensors'.
  • Select 'Scan for sensors'.

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  • Make sure the sensor IDs on the app match the sensor IDs on the back of your sensors.
  • After, tap the checkboxes.
    • If the sensor ID(s) on the app does not match the sensor ID(s) found on the back of the physical sensor(s), then please contact Playermaker support via our 'Submit a Request form'.
  • Press 'Pair with app'.
  • Do not remove the sensors from the case during the pairing process. 
  • Wait until the pairing process is complete.

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Having trouble pairing your sensors?

  • Please refer to this article for further troubleshooting steps.

 

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