My shipment is marked as 'Delivered', but I haven’t received it yet. What should I do?

We first suggest that you:

  • Check with any neighbors / family members who may have received it on your behalf.
  • See if someone picked it up from the post office for you.
  • Verify that you provided us with the correct shipping address.
  • Make sure that the package wasn’t left in the mailroom or with the doorman / receptionist.
  • Contact your local postal service, as they might have more information on the whereabouts of your order.

Still don't know where your order is?

  • If you’ve tried all of the above and are still unable to locate your shipment, please contact support via our submit a request form for assistance. 
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