What is the return policy?

If you are not completely satisfied with your Playermaker device, then you are entitled to return your kit and receive a FULL refund within 30 days from when you first received it.


  • You will be required to pay for the shipping price of your return.
  • We can ONLY provide a full refund if the product is returned in good condition.

If you wish to return your Playermaker device, please follow these steps:

  1. Check that it has been less than 30 days from when you first received your Playermaker device.
  2. Next, please contact Playermaker support via our 'Submit a Request form' and include the following details:
    • The reason as to why you'd like to return your device.
    • Proof of your original purchase.
  3. After we receive this information, our support team will assist you with the next steps on how to successfully return your device.
  4. In the meantime, please see our return policy:
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