What is the return policy?

If you are not completely satisfied with your Playermaker device, you are entitled to return your product and request a refund within 30 days from when you first received it.

 Before you request your refund, please see the criteria needed to receive a refund:

  1. You must be within 30 days of receiving your Playermaker device.
  2. Your product must be returned to us within 30 days from when you first received it.
    • NOTE: You will be required to pay the shipping fee for your return.
  3. Your product must arrive in good condition (this includes the sensors / case / straps / cable).

If you wish to return your Playermaker device and request a refund, follow these steps:

  1. Please contact support via our submit a request form and include the following details:
    • Proof of purchase.
    • The email address that your Playermaker account is registered with.
    • The email address that you used to purchase your subscription. 
    • Your reason for returning your product.
  2. In the meantime, we suggest that you read this article to understand how your Playermaker device / account will be affected upon returning your product / canceling your subscription.
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