The app isn't finding my sensor(s) / my sensors won't pair to my account

If the app isn't finding your sensor(s) / your sensors won't pair to your account, follow these steps first:

  1. Place both sensors inside the Playermaker case.
  2. Make sure both sensors are ON. 
  3. Turn your phone's Bluetooth ON.
  4. Keep your phone and sensors in close proximity to one another.
  5. Attempt to pair your sensors

If the app still isn't finding your sensor(s) / your sensors won't pair to your account, then:

  1. Turn your phone’s Bluetooth OFF and ON
  2. Shut down and relaunch the Playermaker app.
  3. Attempt to pair your sensors.
  4. If this didn't work, then perform a hard reset to both sensors.
  5. If this didn't work, then try deleting and redownloading the Playermaker app.
  6. If none of the above steps resolved the issue, then please contact support via our submit a request form and include the following details:
    1. The type of mobile device you're using (iPhone or Android) and its device model.
    2. A video of the troubleshooting steps you've attempted.
    3. Your left and right serial numbers.
    4. The email address that your Playermaker account is registered with.

 

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