Playermaker's light statuses, explained

The following tables break down Playermaker's light statuses:

Operational Mode

HW Versions 1.3 & 1.4

  Blue lights White lights
Status Actively Recording data Ready to sync data to the app

 

Battery Status of Sensors Inside the Case

HW Version 1.4

  Green lights Orange lights Red lights
Battery % 35%-100% 20%-34% Low battery
Battery life
(in rest mode)
7 days 34 hours Sensors require charging / cannot start an activity

 

Battery Status of Sensors Inside the Case

HW Version 1.3

  Green lights Orange lights Red lights
Battery % 60%-100% 40%-59% Low battery
Battery life
(in rest mode)
72 hours 24 hours Sensors require charging / cannot start an activity

 

 

Additional lights to be aware of & what to do if you are experiencing one of them:

Green and orange blinking light: 

  • The sensor's battery is very low
  • Charge the sensor for a minimum of 10 minutes. After 10 minutes of charging, the light should return to a solid red color, indicating that your sensor is charging and functioning normally.

Orange light blinking irregularly: 

  • The sensor's battery is very low.
  • Charge the sensor for a minimum of 10 minutes. After 10 minutes of charging, the light should return to a solid red color, indicating that your sensor is charging and functioning normally.

Red and green blinking light:

  • The sensor is not up to date with the newest firmware version. 
  • Please read this article to learn how to update your sensor to the newest firmware version.

Faint red blinking light:

  • The sensor is not charging; the sensor needs to be fixed by the Playermaker Team.
  • Please contact Playermaker support via the 'Submit a Request form' and request for your Playermaker sensor(s) to be fixed. When filling in this form, please attach a video of the defective sensor(s) while it is inside the case and plugged into the charger.

Red light blinking quickly: 

  • The sensor is bricked and cannot be used; the sensor needs to be fixed by the Playermaker Team.
  • Please contact Playermaker support via the 'Submit a Request form' and request for your Playermaker sensor(s) to be fixed. When filling in this form, please attach a video of the defective sensor(s) while it is inside the case and plugged into the charger.

Red and orange blinking light

  • The sensor is updating to the newest firmware version. The lights will flash these colors until the update is completed.
  • Please read this article for more information on updating your sensor to the newest firmware version.

Red and orange blinking light (not during a Firmware update): 

  • The sensor is experiencing a defective configuration; a replacement is required.
  • Please contact Playermaker support via the 'Submit a Request form' and request a replacement device. When filling in this form, please attach a video of the defective sensors while they're inside the case and plugged into the charger.

 

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