Playermaker's light statuses, explained

Operational Mode - Hardware Versions 1.4 & 1.3

BLINKING BLUE LIGHTS

Status: Active - Recording data

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BLINKING WHITE LIGHTS

Status: Syncing data to the Playermaker app

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Rest Mode - Hardware Version 1.4

(Status of sensors inside the case)

GREEN LIGHTS

Battery %: 100%-35%

Battery life in rest mode: 7 days

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ORANGE LIGHTS

Battery %: 34%-20%

Battery life in rest mode: 34 hours

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SOLID RED LIGHTS

Battery %: 19%-0%

Battery life in rest mode: cannot start an activity; sensors require charging

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Rest Mode - Hardware Version 1.3

(Status of sensors inside the case)

GREEN LIGHTS

Battery %: 100%-60%

Battery life in rest mode: 3 days

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ORANGE LIGHTS

Battery %: 59%-40%

Battery life in rest mode: 24 hours

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RED LIGHTS

Battery %: 19%-0%

Battery life in rest mode: cannot start an activity; sensors require charging

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Additional lights to be aware of & what to do if you are experiencing one of them:

Green and orange blinking light: 

  • The sensor's battery is very low
  • Charge the sensor for a minimum of 10 minutes. After 10 minutes of charging, the light should return to a solid red color, indicating that your sensor is charging and functioning normally.

Orange light blinking irregularly: 

  • The sensor's battery is very low.
  • Charge the sensor for a minimum of 10 minutes. After 10 minutes of charging, the light should return to a solid red color, indicating that your sensor is charging and functioning normally.

Red and green blinking light:

  • The sensor is not up to date with the newest firmware version. 
  • Please read this article to learn how to update your sensor to the newest firmware version.

Faint red blinking light:

  • The sensor is not charging; the sensor needs to be fixed by the Playermaker Team.
  • Please contact Playermaker support via our submit a request form and request for your Playermaker sensor(s) to be fixed. When filling in this form, please attach a video of the defective sensor(s) while it is inside the case and plugged into the charger.

Red light blinking quickly: 

  • The sensor is bricked and cannot be used; the sensor needs to be fixed by the Playermaker Team.
  • Please contact Playermaker support via our submit a request form and request for your Playermaker sensor(s) to be fixed. When filling in this form, please attach a video of the defective sensor(s) while it is inside the case and plugged into the charger.

Red and orange blinking light

  • The sensor is updating to the newest firmware version. The lights will flash these colors until the update is completed.
  • Please read this article for more information on updating your sensor to the newest firmware version.

Red and orange blinking light (not during a Firmware update): 

  • The sensor is experiencing a defective configuration; a replacement is required.
  • Please contact Playermaker support via our submit a request form and request a replacement device. When filling in this form, please attach a video of the defective sensors while they're inside the case and plugged into the charger.

 

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