The app says that my phone is too far away / my sensors lost connection / my sensors cannot be found

This is NOT an error message. It is ONLY an informative message that you receive when your sensors are too far away from the phone for there to be a Bluetooth connection to the app. Functionally, there is nothing wrong with your Playermaker app or sensors. 

If the Playermaker sensors are too far away from your phone, then:

  • You will NOT be able to see your sensor status indication on the main 'Activities' screen of the app. See this article for more information on what the sensor status indication can tell you.
        • As a result, the sensor status indication will instead say: 'No connection' or 'Lost connection'.
  • You will not be able to sync your session's data onto the phone until you are within a close enough vicinity in which you are connected by Bluetooth.

NOTE: If you receive this message while your sensors are outside of the case and recording an activity, please know that your session is still actively being recorded.

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