If you received "We can't find the right sensor in our records. Please contact support", then:
- Immediately contact support via our 'Submit a Request form' and include the following details:
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- Mention that you received Error 55.
- Confirm if this is (or isn't) your first time pairing your Playermaker sensors to your account.
- Your left and right sensor serial numbers (found on the back of each sensor).
- Your order number.
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After we receive the above details from you, we will help you resolve this issue ASAP.
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