Playermaker's white blinking lights, explained

The Playermaker sensor(s) only blink white upon ending an activity (activity ends by removing the sensors from the straps and placing them back inside the Playermaker case). 

White blinking light(s) indicate the following: 

  1. Your recently performed session is officially over.
  2. Your session data is currently stored inside the sensor(s).
  3. Your session data is ready to be synced onto the app.

A few important points:

  • Your sensor(s) will continue to blink white until your session's data successfully syncs onto the Playermaker app or is deleted from the sensor.
  • You will not lose your session data if your sensors die while they're blinking white. Simply plug your Playermaker device into the charger, and after an hour of charging your sensor lights will resume blinking white
  • After your session syncs onto the app, your sensors will return to their resting state, IDLE, or rest mode and flash one of the following colors: green, orange, or red (depending on the sensor's battery %).
  • Data from your recently performed session cannot be synced onto the app if only one sensor is blinking white. Refer to this article to delete the data from the sensor that is blinking white.

If only one of your sensors is blinking white, then:

  • Reach out to Playermaker support via our 'Submit a Request form' and include the following details:
    • The email address that your Playermaker account is registered with.
    • Mention that only one of your sensors is blinking white after a recently performed session.
    • When both sensors are inside the case and plugged into the charger, describe the colors of the right and left sensor lights and if the lights are blinking or solid.

 

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