Troubleshooting
Sign Up and Pairing
- The app isn't finding my sensor(s) / my sensors won't pair to my account
- I am not receiving the Verification code to my email
- Why did I receive a message saying that I entered an invalid or expired Verification code?
- The app only found one sensor
- The app found too many sensors
- I received Error 52, what should I do next?
- See all 10 articles
Charging The Sensors
Starting a Session and Mounting Your Sensors
Activity Thresholds and Participation Time
Ending and Uploading a Session
- What is an Undefined Activity on the app?
- My session won't sync onto the app
- Playermaker's white blinking lights, explained
- I can't see my technical / soccer-specific data in my training analysis
- I received 'Failed to upload data', what should I do next?
- I received 'Oops, something went wrong', what should I do next?
Generic Questions
- The display on my iPhone's app is overlapping, hard to read, and preventing me from editing my session details
- How do I perform a hard reset to my sensor?
- I received Error 57 or Error 58, what should I do next?
- I received 'Session Expired', what should I do next?
- The app says that my sensors 'lost connection' or have 'no connection'
- My sensors are blinking red and green, what should I do next?