Troubleshooting

Activity type and The information is calculated

• Why did I get a message that I didn’t pass thresholds?
• My match participation time is incorrect

Generic Questions

• When will the Android Version be available?
• I lost my UNO case but I have the sensors. What should I do?
• I have received Error 51, what should I do?

Ending Session and Session upload

• Can't see my last session data

Activating session and Mounting

• My sensors are not turning BLUE when taking them out of the case (Firmware v3.20.11)
• Start a session (Firmware v3.20.11)
• App doesn't recognize my sensors?
• How do I strap the sensors on my boots?
• Start a session (Firmware Version 1.1.0_3.11.7)
• My sensors are not turning GREEN when taking them out of the case (Firmware Version 1.1.0_3.11.7)

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Charging Sensors

• My sensors won't charge (Firmware v3.20.11)
• My sensors won't charge (Firmware Version 1.1.0_3.11.7)

Sign Up

• The app only connected to one sensor
• Why am I getting an invalid verification code message?
• Why am I not getting the verification code to my email?
• The UNO app found too many sensors
• My sensors are associated with another player, what should I do?
• After unboxing my new UNO, I've noticed the sensors are blinking red and green, what should I do?

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