Troubleshooting

Activity Thresholds and Participation Time

• Playermaker UNO's threshold requirements for all activities
• My match participation time is incorrect

Generic Questions

• I received "Oops, something went wrong", what should I do next?
• What do I do if I received "Session Expired" ?
• When will the Android Version of the Playermaker UNO app be made available?
• I lost my Playermaker UNO case, but I have both of my sensors. What should I do?
• I received Error 51, what should I do?

Ending / Uploading a Session

• I cannot see my last session's data

Starting a Session and Mounting Your Sensors

• My sensors aren't turning BLUE when I remove them from the case
• How do I start a session?
• What do I do if my app doesn't recognize my sensors?
• Why did I receive an 'Incorrect Mounting' notification?

Charging The Sensors

• Which cable can I use for charging my Playermaker UNO sensors?
• My sensors won't charge

Sign Up

• My new Playermaker UNO sensors are flashing white (FW 3.20)
• The app only connected to ONE sensor
• Why did I receive a message saying that I entered an invalid verification code?
• Why am I not receiving the verification code to my email?
• What do I do if the app found too many sensors?
• My sensors are associated with another player, what should I do?

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