Subscription
Everything you need to know about Playermaker's Subscription plans
Pre-Order Questions
Pre-order Questions
- How does the Playermaker device differ from GPS vest trackers?
- What comes inside the Playermaker kit?
- Which type of shoes can I use with my Playermaker straps?
- Which strap size should I order?
- My shoe size is larger or smaller than Playermaker's two strap sizes
- Are the Playermaker sensors bulky / will they mess up my touches?
- See all 12 articles
Getting Started
We will guide you step-by-step on how to set up your new Playermaker device
Registration
How - To Guide
Playermaker Kit
Playermaker App
Playermaker Sensors
- Playermaker sensors' battery performance, explained (Hardware Versions 1.3 & 1.4)
- What is the white button on the Playermaker sensor for?
- How do I pair my sensors to the app?
- How do I charge my sensors?
- How do I unpair my sensors from the app?
- Playermaker's light statuses, explained
- See all 11 articles
General Questions
- Playermaker’s 6-hour session limit, explained
- I am interested in becoming a Playermaker Ambassador
- Can I export my session data in the form of an excel / API / PDF report?
- How can multiple players use the same Playermaker device?
- How to use multiple Playermaker devices with the same account
- How can multiple mobile phones use the same Playermaker account?
- See all 7 articles
Understanding Your Data
Everything you need to know about Playermaker's statistical outputs
Playermaker Statistical Outputs
- Playermaker stats glossary, explained
- Which statistics are relevant for match and training sessions?
- How Playermaker's algorithm calculates match and training participation times differently, in-depth explanation
- How does Playermaker's algorithm calculate a match session?
- How can goalkeepers benefit from using Playermaker technology?
- What are Playermaker's two activity types?
- See all 9 articles
Troubleshooting
Sign Up and Pairing
- The app isn't finding my sensor(s) / my sensors won't pair to my account
- I am not receiving the Verification code to my email
- Why did I receive a message saying that I entered an invalid or expired Verification code?
- The app only found one sensor
- The app found too many sensors
- I received Error 52, what should I do next?
- See all 10 articles
Charging The Sensors
Starting a Session and Mounting Your Sensors
Activity Thresholds and Participation Time
Ending and Uploading a Session
Generic Questions
- How do I perform a hard reset to my sensor(s)?
- I received Error 57 or Error 58, what should I do next?
- I received 'Session Expired', what should I do next?
- The app says that my sensors 'lost connection' or have 'no connection'
- My sensors are blinking red and green, what should I do next?
- I lost my Playermaker case, but I have both of my sensors. How should I proceed?
Shipping and Order Fulfillment
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